Park Opening Time: 11:00 am to 6.00 pm
  • General Admission

  • Annual Pass

     

    • The Annual Pass entitles the holder to admission to SplashBay for the duration of the validity period of the Annual Pass and is subject to the available entitlements associated with the Annual Pass.
    • It is available for adults & children over 3 years of age. Children under 3 years can enjoy free access to SplashBay, SpeedBay, TargetBay and YumBay (collectively Park(s)) at Pearl Bay.
    • The Annual Pass entitles the holder to admission to SplashBay an unlimited number of times during scheduled operating hours for a period of 12 months, from the date of purchase.
    • Annual Pass holders are requested to visit the allocated counter to obtain their tickets. 
    • Annual Passes are not transferable, refundable, or exchangeable and cannot be offered for resale.
    • The authorized holder of the Annual Pass must present it at the entrance to SplashBay.
    • Any misuse of the Annual Pass will result in confiscation, without compensation.
    • Lost or stolen Annual Passes need to be reported at the Guest Services in Park or via e-mail at info@thepearlbay.com.
    • Pearl Bay retains the right and absolute discretion to vary the opening and closing dates and times of the attractions and to close, remove or cancel all or any part of the rides, events or facilities within the attractions for any reason including, but not be limited to technical, health and safety and/or operational reasons or due to special events or private functions.
    • Before visiting the Park, ensure to call ahead on the park hotline or visit the website for opening and closing dates and times. Pearl Bay is not liable to inform annual Pass Holder on operational hours and attraction updates.
    • For the avoidance of doubt, the full value or any part of the value of the Annual Pass will not be refunded nor will any compensation be payable if any of the attractions are removed or closed during the year.
    • Unless otherwise stated, the Annual Pass is only valid for entry into SplashBay and is not valid for Karting or separately ticketed events, performances, or activities at SpeedBay, YumBay and TargetBay.
    • Annual Pass does not give you guaranteed entry to SplashBay, if the SplashBay has reached maximum capacity and does not allow priority access to attractions and activities.
    • Refunds are not available in any circumstances.
    • The collection of your personal information will be conducted as per the Privacy Policy.
    • These Terms and Conditions are governed by the laws of Sri Lanka Annual Pass holders must agree to submit to the exclusive jurisdiction of the Courts of Sri Lanka in respect of any disputes arising out of or in connection with these Terms and Conditions.
    • Other standard terms & conditions apply.
  • Event Bookings

    Confirmation of the event

    • The quotation issued by Pearl Bay will be valid for the period specified in the respective quotation and the client shall confirm their reservation via an email to info@thepearlbay.com on or before the expiry of the quotation.

    Payment Terms

    • 50% of the quoted price shall be made as an advance payment within two (2) working days from the receipt of a pro forma invoice issued by Pearl Bay. The booking of the event shall be confirmed only upon receipt of the said advance payment.
    • The balance payment shall be settled in full prior to the event.
    • If payment has not been made in full by the date of the event, Pearl Bay/organizer(s)/venue operator(s) reserves the right to deny the client(s) and their guests’ entry.
    • The payment can be made by cash/credit/debit cards (Master Card or VISA)

    Bookings

    • Bookings are issued subject to the rules and regulations of Pearl Bay and the applicable venue. All such rules and regulations will apply unless otherwise specified by Pearl Bay/organizer(s)/venue operator(s).

    Cancellations

    • Pearl Bay shall be notified of the cancellation of any confirmed booking via email to info@thepearlbay.com at least six (06) weeks prior to the date of the event. 
    • If the cancellation notice is received within six (06) weeks or more, prior to the date of the event, the advance payment will be refunded in full.
    • If the cancellation notice is received between two (02) weeks and six (06) weeks, prior to the date of the event, only 50% of the advance payment will be refunded.
    • If the cancellation notice receives within two (02) weeks of the date of the event, the full advance payment will be forfeited to Pearl Bay.

    Liability

    • Pearl Bay/organizer(s)/the venue operator shall not be liable for any losses, damages, injuries, accidents and/or death, claims (directly or indirectly) arising from or relating to participation in the events and the client and/or its guest shall indemnify and hold harmless Pearl Bay/organizer/the venue operator and their employees from all such incidents mentioned as above.

    Photography, Media and Intellectual Property

    • By attending the event, the client and its guest(s) acknowledge that all persons enter into an area where photography, audio, and video recording may occur.
    • The client and its guest(s) acknowledge that Pearl Bay reserves the right to use their image/video clips for marketing and promotional purposes, unless otherwise specifically requested in writing. 

    Force Majeure

    • Pearl Bay will not be held responsible for any delay or failure in the performance of its obligations. To the extent such delay or failure is caused by fire, flood, strike, civil, governmental or military authority, acts of God, acts of terrorism, acts of war, epidemics, pandemics, lockdown, the availability of the venue or other similar causes beyond the reasonable control of the Pearl Bay.
    • In the event of the Force Majeure event continuing over a period of 3 months, Pearl Bay and the Client shall discuss and mutually agree on an amicable arrangement and if the Client wishes to cancel the event, the advance payment will be refunded to the Client subject to 5% deduction as coordination fee.
  • Gift Vouchers & Complimentary Passes

    • Pearl Bay gift vouchers and passes are valid only for 6 months from the date of issue.
    • Vouchers or passes cannot be refunded or extended after expiration.
    • Vouchers or passes can only be redeemed over the counter and cannot be redeemed for cash.
    • If a voucher or pass is lost, stolen or damaged it will not be replaced
    • The holder of the voucher or pass is subject to all rules, regulations and conditions pertaining to Pearl Bay.
  • Refund Policy

    SplashBay

    If you have been within the park for less than 1 hour without using any of our facility - 100% cash refund.

    In the park for less than 2 hours without using any water slides - Complimentary pass for a single visit with 3 months validity.

    If you are required to leave the park for reasons outside of your control (park evacuation, bad weather conditions) after less than 3 hours in the park - A complimentary ticket for a single visit without any time bar on the date of use.

     

    SpeedBay

    If your ticket/karting session has not been used - 100% cash refund.

    Incomplete session due to bad weather or closure of the track or reasons outside of your control - Complimentary passes with a 3-months validity period entitling you for the sessions missed/not completed.

     

    Online Ticket Purchases

    If for some reason you are unable to use tickets bought online on the respective date; a change of date can be made upon customer request. Change of date/ cancellation needs to be informed to the Park Management within three hours prior to the Park opening on the date for which the tickets were purchased. No date change will be given in instances where the no-show has not been informed within the required date/time. The date on the purchased ticket will be changed to the rescheduled date when the guest physically visits the park. 

    Complimentary Tickets or Passes must be redeemed within the validity period indicated on the ticket/pass.